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Custom Order Policy

  • Any Product that is specifically ordered for a customer is considered a custom order
  • Custom order sales are final
  • All custom order sales must be accompanied by a 50% non-refundable deposit
  • The customer is responsible for all measurements and colour variations
  • Colour and/or shade variance may occur when custom ordering. These variances can be due to different dye lots or other reasons

Warranty Policy

Products

  • Oakville Home Leisure honours the manufacturer’s warranty
  • Each manufacturer has its own warranty, please consult the appropriate manufacturer’s warranty. Our staff would be pleased to help you with this

Labour

  • Manufacturer’s warranties vary. Most are a parts-only warranty and do not cover labour, however there are some that subsidize labour charge
  • Please ask your sales associate if clarification is required
  • All warranty claims require a trip charge to cover the cost of travel

Return Policy

    • All returns must be accompanied by the original sales receipt
    • Items being returned must be in their original packaging and in sellable condition
    • Returns will only be accepted with prior approval for a period of 30 days after purchase
    • Custom order sales are non-refundable

Price Match Policy

Price match guarantee does not apply to any floor model clearance, factory seconds, demo or used tubs. Oakville Home Leisure reserves the right to refuse price match in special cases.

Internet Policy

In keeping with our manufacturer’s policies, we do not make sales over the internet. Please contact us for details on ordering.

Privacy Policy

Oakville Home Leisure is committed to protecting our customers’ personal information.

Oakville Home Leisure collects personally identifying information only when you supply such information through; this website, when you request technical support, making a purchase, completing third party financing documentation or using in-store programs such as water test or chemical analysis. Oakville Home Leisure will not sell, rent or share this information with any other organization unless requested by you. If you register for certain information, events or third party credit application, we may share the information with the appropriate third party in order to fulfill your request.

If you do not wish to have this information distributed to others, or if you want to inform us that you do not want to receive additional information please contact

Oakville Home Leisure at:
1318 Speers Rd, Oakville, Ontario. L6L 2X4

Personal and statistical information collected by Oakville Home Leisure may be used for internal and marketing purposes. This information may also be used to contact you in the future to make you aware of industry changes, special offers, or code changes.

By using this website, or by purchasing products or services from Oakville Home Leisure, you signify your agreement with this Privacy Statement.

Oakville Home Leisure reserves the right, in its sole discretion, to change, modify, add, or remove portions of this policy at any time. Your acceptance of these terms continues even following changes to this policy.

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